Customer Success Manager

What you will be doing

• Identify expansion opportunities and up-selling customers.
• Follow up on prospect and customer emails and questions.
• Train and onboard new customers and help them be successful.
• Manage churn and build relationships with our customers.

Who are we looking for?

• Positive is your middle name. You enjoy collaborating with your clients and are driven by collaborative successes.
• Communication is one of your talents, and you know how to have strategic conversations on C-level, just as down-to-earth discussions on day-to-day topics with a marketing team employee.
•  You are a critical thinker with an analytical mindset, looking for how to improve your work and that of your colleagues, as well as your clients results.
•  At least 2 years of experience in customer success, sales or project management, preferably in a SaaS-based company.
•  You are fluent in English (written and spoken), Dutch is a plus.
•  You live in Belgium and have a work permit.

What we can offer you?

• A competitive salary with additional benefits.
•  Access to the Wenite network.
•  The opportunity to help build a company that is in the process of building out its global presence.
•  Huge growth and learning potential.
•  Everything you need to get the job done. Including a Macbook Air.
•  Flexible working hours.
•  Fun team activities and afterworks.