Ghent | Product Development | Full-time

Customer Success Manager

Activating employee sentiment data to personalize employee experiences.

Your opportunity

In this role, you will be at the forefront of helping our clients and partners leverage the full potential of our platform. You will be responsible for ensuring that they receive the support and training they need to succeed, which will provide you with a sense of personal satisfaction and fulfillment.

If you're looking for a role that offers personal development, learning opportunities, and the chance to make a meaningful impact, then we encourage you to apply for this exciting position.

What you'll be doing

  • Act as a sparring partner with the CEO, providing insights and feedback on customer success issues and working collaboratively to improve the customer experience and partner success.
  • Onboard new clients and partners on the Wenite platform and get them up to speed in as little time as possible.
  • Set up internal processes and workflows to ensure smooth intake and fast ROI, both for clients and partners.
  • Develop customer success strategies to improve overall client and partner satisfaction and retention.
  • Provide non-technical support to all users (i..e, clients, partners & employees) of the Wenite platform.
  • Continuously analyze client and partner feedback and product metrics to identify areas of improvement and develop action plans to address them.
  • Collaborate with other departments within Wenite to ensure that client and partner needs are met and issues are resolved in a timely and efficient manner.

What you'll Bring

  • At least 5 years of experience in a customer success role, other commercial experience is a plus.
  • Excellent written communication skills, with the ability to communicate effectively with partners, team members, and other departments within the organization.
  • Strong analytical skills, with the ability to analyze partner feedback and develop action plans to address areas of improvement.
  • Problem-solving skills, with the ability to manage complex client and partner issues related to using Wenite.
  • Passion for helping Wenite partners market our product and a strong commitment to client and partner satisfaction.
  • Experience with the use of customer service management systems, particularly HubSpot is a plus.
  • Knowledge of database management and SQL.
  • Fluency in Dutch is required, and fluency in French and English is a plus.

What do we offer to make you thrive

  • Competitive compensation packages.
  • The flex desk is in our vibrant office in Ghent we are residing @ WATT the firms
  • Flexibility to work remotely, from where you want.
  • Amazing no-bullshit culture & colleagues.
  • Plenty of learning opportunities and programs to further develop yourself.
  • The possibility to develop an innovative product in a new market within an international context.
  • Encouragement to take on new challenges, learn and grow.
  • A supportive and inclusive workplace that values diversity and inclusivity.

Join a company that values creativity, collaboration, and innovation.

Review time

Look forward to hearing back about your resume in the next two weeks.

Get to know us

Take a deep dive into our company culture and meet the team

The interview

Schedule a chat with us to discuss the role and how you're a great fit